FAQ | Hydro Bexar Window Cleaning San Antonio

Question 1

Do you clean interior windows?

Accepted Answer

Yes! Our Complete and Premium packages include full interior and exterior glass cleaning. The Exterior package covers outside only. You can choose what works best for you during booking.

Question 2

What exactly is included in a cleaning?

Accepted Answer

Every package includes glass cleaning, screen cleaning, track cleaning, frame wiping, and sill cleaning. The Premium package also includes hard water stain treatment and extra detail work on stubborn buildup.

Question 3

Do you clean skylights?

Accepted Answer

Yes — skylights are included when accessible from the ground or a standard ladder. If your skylights require special equipment or roof access, just mention it when booking and we'll let you know if there's an additional charge.

Question 4

Do you clean commercial properties?

Accepted Answer

We primarily serve residential homes across Bexar County, but we do take on small commercial jobs like storefronts and office buildings. Contact us directly to discuss your commercial needs.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

Not necessarily! As long as we have access to the exterior of your home, you don't need to be present for exterior-only cleanings. For interior access, someone does need to be home. Just let us know your preference when booking.

Question 6

How far in advance do I need to book?

Accepted Answer

We typically book 3–7 days out, but we often have same-week availability. Use the booking wizard on our homepage to see available dates in real time.

Question 7

What if I need to reschedule?

Accepted Answer

No problem — just call or text Jason at 210.210.1994 at least 24 hours before your appointment and we'll find a new time that works for you.

Question 8

How long does a cleaning take?

Accepted Answer

Most homes take 1.5 to 3 hours depending on the number of windows and the package selected. Larger homes or Premium deep cleans may take a bit longer. We'll give you a time estimate when you book.

Question 9

What are your prices?

Accepted Answer

Our packages start at $225 for Exterior cleaning, $300 for Complete (interior + exterior), and $375 for Premium deep clean. Membership plans save you 5–15% on recurring cleanings. See our Pricing page for full details.

Question 10

Do you offer any discounts?

Accepted Answer

Yes! Our membership plans offer 5% off every 12 months, 10% off every 6 months, and 15% off every 3 months. It's the best way to keep your windows clean year-round and save money doing it.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, and cash. You can pay securely through the booking wizard, or pay cash on the day of service.

Question 12

What areas do you serve?

Accepted Answer

We serve all of San Antonio and Bexar County, including Alamo Heights, Stone Oak, Helotes, Boerne, Converse, Universal City, and surrounding areas. Not sure if we cover your neighborhood? Just call or text — 210.210.1994.

Question 13

Is there a satisfaction guarantee?

Accepted Answer

Absolutely. We stand behind every job with a 100% streak-free guarantee. If you're not happy with the results, call Jason within 24 hours and we'll come back and make it right — no questions asked.

Question 14

Are you insured?

Accepted Answer

Yes, Hydro Bexar is fully insured. You can have peace of mind knowing your home and property are protected during every cleaning.

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